Refund policy
Last Updated: August 30, 2026
At YeloBeta, we want customers to be satisfied with their purchase. Eligible products may be returned within 7 calendar days after delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, the product should:
Be returned within 7 calendar days of delivery
Be unused and in original, resalable condition
Include the original packaging
Include all accessories, manuals, parts, gifts, and components supplied with the item
Not be damaged because of customer misuse, mishandling, or unauthorized repair
Include order information or proof of purchase
Damaged, Defective, or Incorrect Product
If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible. For faster verification, we may request clear photographs or a short video showing the issue, product packaging, and shipping label. We recommend reporting such issues within 48 hours of delivery.
Once the issue is verified, we may arrange an appropriate replacement, exchange, return, or refund depending on the circumstances and stock availability.
Change-of-Mind Returns
For a change-of-mind return, the toy must remain unused and in resalable condition with complete original packaging and accessories. Products that have been extensively opened, assembled, played with, damaged, scratched, altered, washed, or are missing packaging or accessories may not qualify unless there is a genuine defect.
Non-Returnable Items
Used or customer-damaged toys
Products damaged because of misuse or failure to follow instructions
Items with missing parts or accessories
Items without essential original packaging
Personalized or custom-made products
Gift cards
Products clearly marked final sale or non-returnable
Free promotional gifts, except where defective
Your rights regarding products that are defective, damaged on arrival, or incorrectly supplied are not affected by the above exclusions.
Return Process
Contact YeloBeta before sending any item back.
Provide your order number and the reason for the return.
Where relevant, provide photos or video of the issue.
Wait for return approval and return instructions from our support team.
Send the product only to the return location provided by YeloBeta.
Do not send an unapproved return, as this may delay processing.
Return Shipping
If an item is verified as defective, damaged on arrival, or incorrectly supplied by us, YeloBeta may cover or arrange the applicable return or replacement shipping. For eligible change-of-mind returns, return-delivery charges may be the customer's responsibility unless YeloBeta states otherwise.
Refunds
Once a returned product is received and inspected, we will inform you whether the refund has been approved. Approved refunds will normally be processed within 5-10 business days.
For prepaid orders, the refund may be returned to the original payment method where supported. For Cash on Delivery orders, we may request suitable bank or digital-payment details to process an approved refund. Original delivery charges may be non-refundable for change-of-mind returns.
Exchanges
Where stock is available, eligible products may be exchanged. If the requested replacement is unavailable, another suitable resolution or refund may be offered.
Order Cancellation
Orders may be cancelled before dispatch by contacting our team. Once an order has been dispatched, cancellation cannot always be guaranteed.
Return Support
Email: faseehwasim5@gmail.com
Phone: +92 345 633-2257
Support Hours: Daily, 11:00 AM - 8:00 PM