Shipping policy
Last Updated: August 30, 2026
YeloBeta delivers toys and children's products across Pakistan. The information below explains our normal order-processing and delivery process.
Delivery Time
Most confirmed orders are expected to be delivered within 4-5 working days. Delivery times are estimates rather than guarantees.
Some orders may take longer because of remote locations, public holidays, courier delays, weather conditions, high-volume sale periods, incorrect or incomplete addresses, or other operational circumstances outside our reasonable control.
Order Confirmation
After placing an order, customers may receive an order-confirmation call, WhatsApp message, email, or other communication from our team. Orders requiring confirmation may not be dispatched until confirmation is completed.
Order Processing
Orders are normally prepared and dispatched as quickly as reasonably possible after confirmation. Orders placed during weekends, public holidays, or high-volume promotional periods may require additional processing time.
Shipping Charges
Applicable delivery charges will be shown during checkout or communicated before order confirmation where required. Any free-shipping promotion will apply only where clearly stated on the website or promotional offer.
Cash on Delivery
Cash on Delivery may be available for eligible orders and locations where offered at checkout. Customers should ensure that someone is available at the delivery address to receive the parcel and make payment where COD applies.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including full name, mobile number, house or building number, street, area, city, and any useful delivery instructions. YeloBeta is not responsible for delays caused by incorrect or incomplete information supplied by the customer.
Courier Attempts
Courier companies may contact customers before delivery. Customers should answer courier calls or messages where possible. Repeated unsuccessful delivery attempts may result in the parcel being returned to YeloBeta.
Refused or Unclaimed COD Orders
Customers should place Cash on Delivery orders only when they genuinely intend to receive them. Repeated refusal of confirmed COD parcels may result in YeloBeta limiting COD availability for future orders associated with the same customer or contact information.
Damaged Parcel
If your parcel appears significantly damaged upon arrival, please take photographs or video where possible and contact us promptly so we can investigate the issue.
Missing or Incorrect Product
If an item is missing or incorrect, contact us promptly with your order information and relevant photographs or video. We will investigate and provide an appropriate resolution.
Delivery Delays
Courier delivery estimates can occasionally change. YeloBeta cannot guarantee an exact delivery date when delays are caused by the courier, natural events, public holidays, security disruptions, or other circumstances outside our reasonable control.
Shipping Support
Phone: +92 345 633-2257
Email: faseehwasim5@gmail.com
Support Hours: Daily, 11:00 AM - 8:00 PM